FAQ

How can I get cookies?

1) Via pre-orders: pre-ordering opens every Wednesday @ 9AM online. You will be able to place an order in advance for pickup or delivery on the Thursday, Friday or Saturday of that week. Pickup is from the shop (located at 1632 Bloor Street W) and you can select any time between 11am-4pm. You may also select delivery (for more information and rates click here).

2) At the shop: walk-ups are welcome at the window which is open Thursdays, Fridays & Saturdays from 11am-4pm (or until sold out).

Why should I pre-order?

Pre-ordering is beneficial if you’d like to confirm your flavours and pay in advance. You do not have to wait in any lines at the store since your order will be ready at your selected pickup time (chosen at checkout). Certain flavours may sell out at the window so if you’d like to lock in your order for the week, it’s definitely best to pre-order! Also, delivery is currently only available with pre-orders.

Can I select any flavour?

Each week, 6 flavours will be available on the menu. The flavours will rotate weekly based on high demand, classic favourites, new flavours and seasonal offerings.

How do I know the flavours for the week?

The menu is posted every Monday on Instagram stories prior to pre-ordering. The 6 weekly flavours are also displayed on the homepage.

It says Pre-ordering: Temporarily Closed. When can I order?

Pre-orders open on the website every Wednesday at 9AM and close Fridays at 7pm. Next-day orders must be placed by 7pm the day BEFORE your order. If the orders are closed, you can still come by the shop on Thursdays, Fridays and Saturdays to see what is available for walkups.

Where are you located?

In High Park at 1632 Bloor Street West Toronto, ON M6P 1A7.

Do you deliver?

Yes, delivery options are available in select regions in Toronto and the GTA. Please visit the delivery page for a full list of cities and prices.

Where can I pick up my order?

All orders are available for free pick up from the shop located at 1632 Bloor Street West.

Can I place a corporate or special event order?

Yes, please email hello@andreascookies.com with any large order requests.

Are your cookies nut-free?

We offer nut-free flavours but bake in an area where nuts are used and therefore we do not recommend consuming if you have a serious allergy.

Do you ship cookies?

Currently, we do not offer shipping. Please check back for an update on resuming shipping!

How big are your cookies?

Each cookie is 95-100grams (3.3-3.5 ounces) depending on the flavour.

Do you offer gluten-free or vegan cookies?

Unfortunately, we do not offer gluten-free or vegan cookies.

How long will my cookies last?

Cookies are best enjoyed within the first 3-5 days. It is recommended that you transfer your cookies to an airtight space (Tupperware container or large Ziplock bag). Cookies stay fresh at room temp. for up to 5 days and can be frozen for up to 3 months.

Can I heat up my cookies?

Absolutely! We recommend 20-30 seconds in the microwave and if frozen, 30 seconds-1 minute or more until the desired texture is achieved.
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